Say Hello to HELiO
HELiO is an intuitive, easy-to-use platform with simpler search-to-book functions and faster service capabilities that will allow you to self-manage your FIT online bookings in a way you haven’t been able to do with us before. HELiO gives you access to global destinations and products, gives you the ability to book multi-destination itineraries, add, modify, or cancel components online, make and/or manage payments online, and more! Take advantage of a wide-range of constantly evolving, competitive products available at your fingertips. Experience an easier end-to-end booking process with a one-stop-shop search that streamlines doing business with us.
Check Out Our Latest Enhancements
HELiO has new upgrades we know you'll love. From a more streamlined booking process to clearer notifications, payment visibility, and more, we are committed to ensuring booking with GOGO is more efficient and user-friendly than ever. Log in to HELiO to view our new enhancements or learn more below.
Discover Atlas
Our hand-picked global collection is easily identified in HELiO by the Atlas Icon. Book this top-selling product range with confidence knowing it delivers best in class rates and availability, exclusive product inclusions, and exceptional in-destination service. For more information, click here.
Best Available Rates
Many of our hotel partners offer discounted package rates that can only be accessed when booking an air-inclusive vacation package. These rates will NOT display in a land only individual hotel search using the “Accommodation” icon in HELiO. To access, use the “Create Itinerary” icon in HELiO. For a step-by-step tutorial click here. For FAQs click here.
Book Confidently with TripSecure
From canceling or changing vacation plans for any reason, to medical coverage while traveling, TripSecure helps you book with confidence. To find out more about our TripSecure offerings and how to add them to your bookings, click here.
Self-Service Features & Benefits
- PRICING - Quote and book global destinations and products
- TRANSFER DETAILS - Add flight details to confirm transfers
- SERVICE FEES - Add desired travel advisor service fee
- REVISIONS - Add, modify, or cancel components
- PAYMENTS - Make and/or manage payments
- DOCUMENTS - View and share with clients
- PRICE MATCH - Review policy, create a booking, capture screenshots, and email us the booking number and screenshots
- REDEEM FUTURE TRAVEL CREDIT - Create a booking, apply the deposit, and email us the FTC letter and booking number
Tutorials
Want to learn more? Explore our self-paced guide of step-by-step tutorials.
Schedule One-on-One Training
Schedule a training session led by one of our experts for step-by-step instructions on navigating our new FIT booking platform, HELiO. Beginners, learn how to manage bookings using the advisor dashboard, create itineraries using the shopping cart, add service fees, create an option, and view and share documentation. For a more advanced training, we will guide you through amending and revising bookings, canceling components and entire bookings, accessing, adding components, making payments and documentation.
We're Here For You 24/7/365
Online booking support is now conveniently accessible within the HELiO booking platform. Simply click the “help” icon and partner log in button for 24/7/365 access to our chat, email address and/or the Submit Query form via Knowledge Hub for all your FIT online booking support needs for all destinations. Log in here. View our step-by-step tutorial here or for additional assistance, contact us.