Our Commitment to You

A travel agent works virtually with a customer

For almost 70 years, GOGO Vacations’ unwavering commitment has been to support and help guide the travel advisor community. From large groups and long-haul adventures to luxury beach retreats, our purpose is to curate memorable vacation experiences together. And today, this includes helping to navigate the ever-changing needs of travelers. Just as the world of travel itself has changed, our commitment to you has evolved as well through up-to-date, enhanced resources for confidence-boosting reassurance. It’s a reminder that when you trust us as your go-to wholesaler, you are backed by the guidance, irresistible value, peace of mind, and trusted service we are committed to providing. Travel confidently. Travel responsibly. Travel with us.

 
 
Guidance

GUIDANCE – Expert Insight & Travel Knowledge

Travel has become more complicated, but we are here to guide you through it. As your go-to wholesaler we understand the importance of providing you with the tools and information needed to best serve our mutual customers. You can rely on our wealth of knowledge for insight and guidance on any changing travel conditions.

  • One stop shop. Our consultants are trained experts on everything from FIT and groups to long-haul journeys.
  • Matchmakers & dream builders. We help pair the perfect destination, accommodations, and sightseeing excursions with the traveler’s lifestyle and budget, while maximizing your earning potential.
  • Empowering you with information. Travel advisors have access to up-to-date resources like our Traveler Hub featuring the COVID-19 Travel Map, on-demand webinars and resource library, travel news on social media, and policy-related FAQs on our website.
  • Ready, Set, GO! Live networking and educational events, including our newest series, featuring the latest in our destination, hoteliers, and airline suppliers' health and safety protocols.
 
 
Value

VALUE – Irresistible Rates, Offers & Benefits

We know travel. GOGO Vacations takes pride in our selection of partners, and the rates and benefits that we curated for our customers. We always have a fresh offering of deals that are irresistible.

  • Something for you and your customers. Exclusive discounts, instant savings, air credits, and added values like MyTime, plus opportunities to maximize your earning potential.
  • We reward loyalty. With our GOGO Rewards program you can earn and redeem points earned on both FIT and Group bookings.
  • Standing behind what you book. Our GOGO Guarantee offers price matching, no GOGO fees, and a no-walk policy.
  • An unrivaled product range. This includes in-demand resorts such as Excellence, Playa, Palace & LeBlanc, Sandals & Beaches, and more.
 
 
Peace of Mind

PEACE OF MIND – Reassurance to Book with Confidence

We know the unexpected happens and plans change. GOGO Vacations works with our partners on your behalf to advocate for our mutual customers. Part of this means all refund and change policies are clearly communicated, allowing you to book with complete confidence.

  • Support, not competition. We work exclusively with travel advisors to aid and assist your needs only.
  • Cancel for any reason. Our TripSecure protection plan was designed with you in mind through earning and protecting your commission, implementing a price drop guarantee, change fee waiver, and so much more. We’ve got you—and our mutual customers—covered before and during the trip.
  • On your side. We advocate for lower deposits, waivers and favors, and customer service challenges so you don’t have to.
  • Book with confidence. As part of Flight Centre Travel Group—a publicly-traded, international travel company—we offer unwavering brand security and stability.
 
 
Service

SERVICE – We are Here for You

We work hard to deliver everything you need to best serve our mutual customers before, during, and after their trip. This means being available to you the way you work best—by phone, email, chat, dial by name directory, and online booking. Real people helping real people. Beside you every step of the way.

  • Do business your way. You can reach any of our GOGO Consultants by phone, email, and chat (coming soon). Have a favorite consultant? No problem, you can contact them directly using our dial-by-name directory or by email.
  • After hours emergency assistance. Available to you and our mutual customers Monday - Friday 4am - 9am, 7pm - midnight ET and Saturday and Sunday 4am - midnight ET.
  • Customized group experience. We work directly with our resort, transportation, and tour suppliers on custom contracts and concessions for all types of group getaways. Our award-winning Groups department coupled with our tech platform, makes your job easier.
  • We embrace feedback. Through NPS (net promoter score) surveys, along with consistent dialogue channeled through the relationships with our advisors, we measure your satisfaction to know what we’re doing right and how we can improve.
 
 

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